Refund policy

Return & Refund Policy

Last updated: April 7, 2026

At Upscents, we take great pride in the quality of our perfume oils. Due to the personal nature of fragrance products, we follow industry-standard guidelines for returns and refunds.

All Sales Are Final on Opened Products Because perfume oils are a personal care product, we are unable to accept returns on opened or used items. This is standard practice across the fragrance industry to ensure the safety and integrity of our products for all customers.

Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address] with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Unopened Items Unopened, unused items in their original packaging may be returned within 14 days of delivery for a refund of the product price (excluding original shipping costs). Return shipping is the responsibility of the customer. Please contact us before sending any return.

How to Initiate a Return Email us at [your email address] with your order number and reason for return. We will respond within 2 business days with instructions.

Refund Processing Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.

Exchanges We do not offer direct exchanges. If you'd like a different scent, please return your eligible unopened item and place a new order.